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Conflict and change management
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Academic year 2019/2020
- Teacher
- Prof. Luca Ostacoli (Titolare del corso)
- Teaching period
- Da definire
- Type
- Seminario
- Credits/Recognition
- 1
- Delivery
- A distanza
- Language
- Inglese
- Attendance
- OBBLIGATORIA
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Sommario del corso
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Course objectives
The aim of the present lecture is to describe the tools necessary to understand and manage conflicts and the resistance to change.
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Course delivery
Teaching tools: Powerpoint presentation, paper sheets, colours
Methods: integration between frontal lesson, interactive work in subgroups and non-verbal communication experiences.
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Learning assessment methods
At the end of the seminar, the PhD students will be asked to answer to adequate revision questions about the topics discussed during the lecture.
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Program
During the seminar, the process of the management of conflicts will be outlined in different ways, integrating theory and practice in order to help participants to experiment different ways to manage it. Some focus will be the evaluation of the type of conflict, the non-violent communication skills, the ability to notice the resources that can increase the possibility to mitigate or solve the conflict. In the second part the resistance to change will be described as a particular kind of inner/outer conflict and through interactive discussion different possibilities to manage it will be developed by the participants.
Suggested readings and bibliography
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Scientific reviews; some example:
- McEwan D, Ruissen GR, Eys MA, Zumbo BD, Beauchamp MR. The Effectiveness of Teamwork Training on Teamwork Behaviors and Team Performance: A Systematic Review and Meta-Analysis of Controlled Interventions. PLoS One. 2017;12(1):e0169604. doi:10.1371/journal.pone.0169604.
- Almost J, Wolff AC, Stewart-Pyne A, McCormick LG, Strachan D, D'Souza C. Managing and mitigating conflict in healthcare teams: an integrative review. J Adv Nurs. 2016;72(7):1490505. doi: 10.1111/jan.12903.
- Otto, C. N. Communication Skills for Leading and Managing Others. American Society for Clinical Laboratory Science. 2018; ascls.118.000596. DOI: https://doi.org/10.29074/ascls.118.000596.
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