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Oggetto:

20-21 The management of conflicts

Oggetto:

20-21 The management of conflicts

Oggetto:

Anno accademico 2020/2021

Docente
Prof. Luca Ostacoli (Titolare del corso)
Periodo
Da definire
Tipologia
Altre attività
Crediti/Valenza
1
SSD attività didattica
M-PSI/08 - psicologia clinica
Erogazione
Mista
Lingua
Inglese
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Sommario insegnamento

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Obiettivi formativi

The aim of the present lecture is to describe the typologies of conflicts in the workplace, the tools necessary to understand their dynamics and examples of practical indications to manage them.

 

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Programma

During the seminar, the process of the management of conflicts will be outlined in different ways, integrating theory and practice in order to help participants to experiment different ways to manage it. Some focus will be the evaluation of the type of conflict, the non violent communication skills, the ability to notice the resources that can increase the possibility to mitigate or solve the conflict. In the second part the individual emotional reaction will be described as a particular kind of inner/outer conflict and through interactive discussion different possibilities to  manage it will be developed by the participants.

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Modalità di insegnamento

Powerpoint presentation, paper sheets, coloured pencils.

Integration between online plenary lessons, interactive work in subgroups and guided individual experiences.

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Modalità di verifica dell'apprendimento

At the end of the seminar, the PhD students will be asked to answer to adequate revision questions about the topics discussed during the seminar.

Testi consigliati e bibliografia



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Note

January 29, 2021 from 9:00 to 13:00 am

February 26, 2021 from 9:00 to 13:00 am

Registrazione
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    Apertura registrazione
    01/12/2020 alle ore 09:00
    Chiusura registrazione
    28/01/2021 alle ore 09:00
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    Ultimo aggiornamento: 30/07/2021 11:56
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